Nettle fabric Store Terms & Conditions
1. Company, contact
1.1 The online shop operating on the Internet at www.nettlefabric.com
1.2 The Customer may contact the entity running the online shop as follows:
– by e-mail to: email@example.com
– through the contact form on the website of the online shop.
2. General rules of using the Nettle Fabric online shop
2.1. The online shop may be used only by persons who are at least 18 years old.
2.2. Anyone under 18 may use the online shop only with the consent of their parents or legal guardians.
2.4. To confirm the correctness of the data given during the registration in the online shop, the Customer receives an e-mail with a request to confirm their data.
3. Order placement
3.1. Orders are accepted through www.nettlefabric.com.
3.2. The products in the online shop are specifically marked. The website includes information about the features of the products, their prices, materials of which they are made.
3.3. While ordering a product, the Customer selects it in a manner specific for that product, defining in particular its size, colour, and, if necessary, providing other specific information and the quantity of the ordered products.
4. How to buy in the online shop – a detailed guide
4.1 Once the Customer chooses a product, the “Add to basket” icon should be clicked.
4.2 The product is moved to basket that becomes visible after clicking the basket icon in the upper right corner of the site. The Customer can go to basket by clicking the “Checkout” button, which activates a page displaying all the products in basket.
4.3 Selecting the “Order” option will launch a page where the Customer should enter data required for the transaction and shipment of the ordered products.
4.4 After logging in to the online shop, the Customer gains access to additional options in the Customer panel, such as: order history, a possibility to view the status of the most recent order, saving shipping addresses, a possibility of receiving the latest product information from the shop.
4.5 Having selected the shipping method (with shipping to the specified address or to a selected Nettle Fabric point of sale) and entered all the required details (including billing details, if necessary), the payment method should be chosen.
4.6.1 The Customer may choose card payment, transfer through PayPal; or, if available,
4.7 The Client places the order by clicking the “Proceed to checkout” button.
4.8 After clicking the “Proceed to checkout” button, and if the Customer has selected online payment – after making the payment through PayPal, the Customer is redirected to a page confirming the order; from that page, they can either continue shopping or go to order summary.
4.9 If online payment is chosen as the payment method (card payment or transfer through PayPal), the payment must be made immediately after the order was placed. If Nettle Fabric or the entities participating in the transaction (PayPal or Stripe) do not receive the payment, the order is considered to have been placed incorrectly, which means that there is no contract and the order will not be processed. If this is the case, the Customer will have to place another order.
4.10 At any stage of the order placement, until the payment is made, the Customer can cancel the order by discontinuing the ordering process and leaving the ordering website. An order the placement of which has not been completed will not be processed.
4.11 Promptly after an order is placed, the Customer will receive an order confirmation e-mail to the address they have specified in the login details. The e-mail will include an individual order number.
4.12 Nettle Fabric may contact the Customer at the e-mail address or the indicated phone number to clarify any doubt, confirm the order placement or in any other matters connected with order processing.
5.1 The prices in the online shop stated in British pounds are gross prices, inclusive of the VAT.
5.2 The price of the product is increased by the shipping cost, which depends on the selected shipping and payment method.
5.3 The price specified on the site at the moment of placing the order is the final price, binding both upon the Customer and LPP. Once the order is placed, the price will not change, notwithstanding any price adjustments made by Nettle Fabric and regardless of any special offers or clearance sale campaigns.
5.4 Nettle Fabric reserves the right to change the prices of the products available in the online shop, launch new products, launch and cancel special offers on the shop’s websites or change them in line with the Civil Code and other applicable laws.
6. Availability of the ordered products
6.1 All the products offered in the online shop are in stock.
6.2 In special cases, e.g. if many Customers order the same product simultaneously, the product may not be available. If this is the case, the Customer will be informed that the order cannot be processed.
6.3 The product data sheet includes full information about the size range – currently unavailable sizes are also listed but are clearly marked with a colour other than the one used for available sizes and they are crossed out. A product in an unavailable size cannot be added to basket.
7. Inability to process an order
If a product is out of stock or the order cannot be processed for any other reason, the Customer will be notified via e-mail or phone about any order processing issues and possible solutions.
8. Shipping method and order lead time
8.1 Goods are shipped only to within the United Kingdom.
8.2 If the Customer uses an online payment method (PayPal or card), the order processing commences after NettleFabric’s account is confirmed to have been credited (through PayPal or card – Stripe).
8.3 If the selected products are unavailable, and the Customer has chosen shipment to a specified address or point of sale, the shipping time is 3 to 8 working days following successful order placement. The shipping time can be longer during clearance sales or special campaigns.
8.4 PLEASE NOTE: If the Customer chooses online payment (PayPal or card) as the payment method, order processing commences after the account of Nettle Fabric or the intermediary entities is credited with 100% of the amount due for the order, and this is when the time limit for shipping the products to the Customer starts to run.
8.5 Orders are delivered by a courier service chosen by Nettle Fabric.
9. Order payment methods
9.1 Bank transfer: Nettle Fabric accepts quick transfers made through Stripe(card payment) or online transfers through PayPal. The payment operation takes place between the Customer and the selected payment operator.
9.2 Nettle Fabric does not accept traditional transfers, so the Customer will not receive any account number to which they can transfer the money e.g. at a post office.
9.3 Payment card: The Customer must have a card that allows them to make online payments. Payment by card is made through PayPal or Stripe. The payment operation is made between the Customer and the operator of the Customer’s card.
9.5 Please note! The Online Shop will never send the Customer a notice stating that the account for the payment has changed and that a traditional transfer needs to be made. If the Customer receives such an e-mail – they should not make the payment or respond to the e-mail, but forward the e-mail in an unchanged form to Nettle Fabric to firstname.lastname@example.org
10. Sales contract
10.1 The information available on www.nettlefabric.com does not constitute an offer within the meaning of the Civil Code.
10.2 The Contract is entered into in English.
11. Contract performance – deadline
Depending on the shipping method selected by the Customer (standard or pickup in a point of sale), Nettle Fabric undertakes to have the goods delivered to the Customer within 8 working days (for standard shipping or for order pickup in a specified point of sale) of the correct order placement. If the product is out of stock or the order cannot be processed for any other reason, Nettle Fabric shall promptly contact the Customer, suggesting possible solutions. Working days are days from Monday through Friday, except for public holidays.
12. Shipping cost
12.1 Goods are only shipped within the United Kingdom.
12.2 The gross shipping cost depends on the shipping and payment method and it is:
– for standard shipping by a Royal Mail service and online payment over GBP 100 GBP – GBP 0.00;
– for standard shipping by a Royal Mail service and online payment under GBP 100 GBP – GBP 4;
13. Contract rescission
13.1 The Customer has the right to rescind the sales contract within 14 days without cause.
13.2 The right of rescission expires 14 days of the day on which the Customer came into possession of the products or a third party specified by the Customer and other than the carrier came into possession of the product.
13.3 To exercise the right of rescission, the Customer must submit a clear notice of rescission to Nettle Fabric using one of the following channels:
– by post to: Nettle Fabric, 4 The Avenue, London, W4 1HT, United Kingdom
– by e-mail to: email@example.com
Please note! Each of the notice submission methods is admissible and they are all equally effective.
13.4 To make sure that the rescission deadline is adhered to, it is enough for the Customer to send the notice on exercising their right to rescind the contract before the expiry of the rescission deadline.
13.5 In the event of sales contract rescission, Nettle Fabric refunds the received payments to the Customer, unincluding the costs of delivering a product without undue delay, and in no case later than 14 days after the date when Nettle Fabric received the Customer’s notice on exercising their right to rescind the sales contract.
13.6 The refund shall be made using the same payment channel as was used by the Customer in the original transaction, unless the Customer has explicitly agreed to another solution.
13.7 Nettle Fabric may withhold the refund until it receives the product back or until the Customer provides a proof of sending the product back, whichever takes place first.
13.8. Products shall be sent to the following address: Nettle Fabric 4 The Avenue, , LONDON, W4 1HT, UK without undue delay, and in no case later than 14 days after the date when the Customer informed Nettle Fabric about exercising their right to rescind the sales contract. The deadline is met if the Customer sends the products before the expiry of the 14-day time limit.
13.9 The product may be returned through the Customer’s choice of shipping (at their own cost and responsibility).
13.10 The Customer will be liable for diminished value of the product resulting from its being used otherwise than as necessary to determine the nature, features and functioning of the product.
14.1 The sales involves new products free of defects. If the products have any defects, Nettle Fabric shall be liable for the defects.
14.2 Any product bought in the Nettle Fabric online shop can be complained about under the applicable statutory warranty provisions of the British Civil Code if a defect was found in the product within two years of its acquisition by the Customer, where the defect makes the product inconsistent with the contract.
14.3 Complaints submitted by post must specify the causes of the complaint and the information required to identify the order. A complaint can be filed using the “Complaint” form and the products can be sent back to: : Nettle Fabric 4 The Avenue, , LONDON, W4 1HT, UK
14.4 Nettle Fabric shall examine the complaint within 14 days and shall inform the Customer about the outcome.
14.5 If the outcome of the complaint is positive, the Customer will be reimbursed for any reasonable costs of shipping the defective products to the online shop.
14.6 If the outcome of the complaint is negative, the goods will be shipped back to the Customer with a notice explaining that the complaint was deemed unfounded.
15. Order termination
15.1 The Client may resign from the order.
15.2 The Customer may cancel the order by contacting the Customer Service and through the contact form available on the website.
A proof of purchase is enclosed with every purchased item. The Client receives the invoice by e-mail. Nettle Fabric shall not be liable if the Customer provides incorrect data.
16.1. Personal data processing
16.2. Personal data processing for marketing purposes
The Customer may agree to the processing of their personal data and entrusting of the data to a third party to receive commercial information from Nettle Fabric e.g. about special offers. Any information about this is available HERE.